Did the collector identify the patient and test names before collections?: Yes
Did the sample collector explain the procedure to the patient? Yes
Did the patient feel any discomfort during collection? Yes
Did the sample collector provide invoice? No
Was the sample collector well behaved/ grommed? Yes
Was the sample collected within the expected time? No
Did the sample collector explain the report delivery process, date and time?Yes
Did the sample collector ask for any patient identification?Yes
NPS Rating Provided (Overall rating) : 8
Details: Overall service was great.

Remarks